PRIVACY POLICY
Your Privacy is a Priority for Hekkno
Hekkno OÜ values trust and is committed to protecting your privacy by complying with all applicable laws and regulations governing the processing of personal data. When you visit hekkno.com, we collect and use your data only in the manner described in this privacy policy.
This document explains:
What data we collect.
How we use this data.
Your rights regarding the protection of your data.
This privacy policy applies exclusively to hekkno.com and its visitors and does not cover other channels or means of data collection.
The controller of personal data collected by hekkno.com is Hekkno OÜ (registration code 16971059).
Email: info@hekkno.com
Data Collection and Usage
What Data We Collect
We collect data that you actively provide to us when using our services or participating in promotions, as well as information that your devices automatically send when accessing our products and services.
Your personal data may reach us in the following ways:
When you place an order on hekkno.com
When you register as a user on hekkno.com
When you contact us via phone, email, or online chat
When you browse the hekkno.com website
When you provide personal data of another individual who will receive the ordered goods
When making payments via online banking or other electronic payment methods
When you comment, like, or share a post on our social media accounts
When you subscribe to our newsletter
Types of Data Collected
Personal Data
We request personal information only when it is necessary to provide a service to you. By contacting us or visiting our website, you may share the following information:
First and last name
Email address
Postal address, country, region, city
Phone number
Purchase history and activity in our online store
Bank account number
Payment card details
Communication history between you and us
Information about your web browser and IP address
Log Files
Hekkno.com stores log files about its visitors. This data may include:
Device type used
Internet Protocol (IP) address
Browser type
Internet service provider (ISP)
Date and time of website visits
Entry and exit pages and number of clicks on the website
Log file information is used to analyze trends, administer the website, track visitor activity, and gather demographic information. This data is not intended to identify individuals.
Cookies
Like most websites, hekkno.com uses "cookies." A cookie is a text file stored on the user’s device when visiting a website. Cookies store preferences, regional settings, service usage choices, and more.
You can disable cookies in your browser settings, but this may affect the quality of the service provided to you.
Types of cookies:
Essential Cookies: Session cookies that allow the use of website services and prevent fraudulent use of user accounts.
Notification Cookies: Identify whether users have accepted the website's cookie policy.
Functionality Cookies: Remember user preferences, such as login details and language settings, to provide a more personalized experience.
How We Use Your Data
Collected information may be used for:
Maintaining, managing, developing, personalizing, and expanding our website
Gathering statistics to improve our services and analyze user behavior
Identifying you via phone, email, or message
Sending information and requesting feedback about our services
Preventing fraud and securing our website
Enabling communication via social media accounts
Reading communication history to improve customer support
Improving our service quality and providing better browsing solutions
Developing new products, services, or enhancing functionality
Processing orders, issuing invoices, confirming payments, and handling refunds
Recommending products and services based on your previous orders
Simplifying and expediting interactions when you contact us
Conducting data analysis, researching trends, and evaluating marketing campaigns
When We May Share Your Data
We may share or transfer your personal data in cases such as:
Business ownership changes, mergers, asset sales, financing, or acquisitions. You will be informed of any such transfer and the applicable privacy policy.
Compliance with legal obligations or court orders.
Protecting our rights, preventing fraud, and ensuring user safety.
Data Retention
Hekkno OÜ retains your personal data only as long as necessary for the purposes stated in this privacy policy. We store and use your data to comply with legal obligations, resolve disputes, and enforce our policies.
Log files are stored for a limited time unless they are needed to strengthen security, improve service functionality, or comply with legal requirements.
Your Rights Regarding Data Protection
You always have the right to choose not to share your data with us, knowing that this may affect your experience on our website. If you choose not to share your data, we will not treat you unfairly because of this decision.
If you provide personal data to us, you acknowledge that we collect, store, use, and disclose it in accordance with this privacy policy. You have the right to request details about the data we collect.
If we receive personal data about you from a third party, we will protect it under this privacy policy and applicable laws. If you share someone else’s data, you confirm that you have the right to do so.
Even if you previously agreed to share your personal data for marketing purposes, you can change your mind at any time. You can opt out of receiving our communications and request the removal of your data from our databases. If you believe the data we have collected is incorrect, outdated, incomplete, or misleading, please contact us at info@hekkno.com, and we will correct or update the information.
If you believe we have violated data protection laws, please contact us with details. We will investigate and respond promptly. You also have the right to file a complaint with the relevant regulatory authority.
GDPR Data Protection Rights
We want to ensure that you are fully aware of your data protection rights. Every user has the right to:
Access: Request copies of your personal data.
Correction: Request correction of inaccurate or incomplete data.
Erasure: Request deletion of your personal data under certain conditions.
Restriction: Request restriction of processing under certain conditions.
Objection: Object to processing under certain conditions.
Data Portability: Request transfer of your data to a third party or yourself under certain conditions.
Data Security
Your data security is important to us, but no internet transmission or electronic storage method is 100% secure. We take all reasonable steps to ensure your data is processed securely.
Hekkno OÜ takes all necessary measures to process your data securely and in compliance with applicable laws.
External Links
Our website may contain links to third-party websites. We recommend reviewing their privacy policies as we have no control over their content or practices.
Privacy Policy Updates
We may update this privacy policy as needed. The last updated date is indicated below. Your continued use of our website after updates signifies acceptance of the changes.
Last updated: 18.02.2025